Shipping policy

Last updated: September 9, 2026

Shipping Information

At Boohaus, we work to process and ship your order as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Personalized or custom-made products may require additional processing time, which will be stated on the product page.
Orders are not processed or shipped on weekends or U.S. holidays.

Shipping to the United States

Standard shipping: 5–7 business days
Estimated total delivery time: 6–10 business days, including processing.
Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use the tracking number to follow your package through the carrier's website.

Please allow up to 48 hours for tracking information to become active after shipment.

Shipping Delays

While we do our best to meet the estimated delivery times, occasional delays may occur due to carrier issues, severe weather, holidays, customs, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us at contact.boohaus@ebuddyvn.com and include your order number. We will help you check the shipment status.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply to resend the package.

Lost or Damaged Packages

If your package appears to be lost, damaged, or shows an unusual tracking status, please contact us at contact.boohaus@ebuddyvn.com. We will work with the shipping carrier to investigate the issue and help resolve it.